Command Your Life- Secrets to Managing Your Own Destiny

Cancellation/Return/Exchange Policy

Thank you for choosing our product/service. We aim to provide you with a seamless shopping experience and ensure your satisfaction. This Cancellation/Return/Exchange Policy outlines the guidelines and procedures for cancellations, returns, and exchanges. Please read the following information carefully.

1. Cancellation Policy:

   a. Order Cancellation: If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request; however, please note that cancellations are subject to the order status and fulfillment stage. Once an order has been shipped, it cannot be canceled.

   b. Service Cancellation: For cancellations related to services, please refer to the specific terms and conditions outlined in the service agreement or contract.

2. Return Policy:

   a. Eligibility: To be eligible for a return, the product/service must be unused, undamaged, and in its original packaging (if applicable). Certain products/services may have additional eligibility criteria, which will be clearly stated on the product/service page.

   b. Return Process:

   • Contact Customer Support: Please contact our customer support team to initiate a return request. Provide the following information:

     • Order number
     • Reason for the return
     • Any relevant supporting documentation

   • Return Authorization: Once we receive your return request, we will review it within 7 days. If your return is approved, we will provide you with a return authorization number (RMA) and further instructions on how to proceed.

   • Return Shipment: You will be responsible for the cost of shipping the returned item(s) unless otherwise stated. We recommend using a trackable shipping service and retaining proof of shipment. The returned item(s) must be properly packaged to avoid damage during transit.

   c. Refund or Store Credit: Upon receipt and inspection of the returned item(s), we will process your refund or issue a store credit, as per your request and our policies. Refunds will be issued using the original payment method. Please note that shipping costs are non-refundable.

3. Exchange Policy:

   a. Eligibility: Exchanges are applicable to certain products/services. Please check the product/service page for information regarding exchange eligibility.

   b. Exchange Process:

   • Contact Customer Support: Please contact our customer support team to initiate an exchange request. Provide the following information:

     • Order number
     • Reason for the exchange
     • Preferred replacement item(s)

   • Exchange Authorization: Once we receive your exchange request, we will review it within 7 days. If your exchange is approved, we will provide you with an exchange authorization number (EMA) and further instructions on how to proceed.

   • Exchange Shipment: You will be responsible for the cost of shipping the item(s) for exchange unless otherwise stated. We recommend using a trackable shipping service and retaining proof of shipment. The item(s) for exchange must be properly packaged to avoid damage during transit.

   c. Replacement Item(s): Upon receipt and inspection of the item(s) for exchange, we will process the replacement and ship it to you as per our policies.

Please feel free to contact our customer support team if you have any questions or require further assistance. We are here to help and address any concerns you may have.

Note: This cancellation/return/exchange policy is subject to change without prior notice. Please refer to the most recent version available on our website for the most up-to-date information.

Thank you for choosing us as your preferred provider. We value your satisfaction and appreciate your business.

Sincerely, Working For The Universe